Website Use And Security

You are entirely responsible for any and all activities that occur under your Account which is provided to you by Doctor Q Car Care Limited. You agree to notify us immediately of any unauthorised use or any other breach of security.

Website Privacy And Data Use

We do not hold any personal data. Instead, personal data is stored on a remote secure server. Accordingly, if you have any questions concerning website privacy and data use, we suggest that you contact Doctor Q Car Care Limited. View our privacy statement here.

Website Conduct

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Doctor Q Car Care Limited. Any copying, transmission or re-transmission of the same requires the prior written approval of Doctor Q Car Care Limited.

Website Advertising

We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website or CD ROM are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.

Price Of Goods

1. The price listed on the Website (the ‘Price’) for Doctor Q products (the ‘Products’) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.
2. The prices quoted are recommended prices, Prices are correct at the time of going to press.

Order Processing 

Once you have finished shopping you will go through to our secure checkout area where you will be asked for the details required to process your order, once complete you will then be issued with an order number and confirmation of your order by email.

We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout processing system by Stripe Payments. You can be 100% confident that we have invested in the most secure transaction methods available today. Goods will be dispatched upon clearance of payment on the same day whenever possible.

Payment 

Internet transactions are processed via our secure ordering facility on a secure server. All major Credit Cards and Debits Cards are accepted and the name Doctor Q Car Care Limited will appear on your credit card transaction statement. All prices displayed within the store include VAT where applicable.

If you are using our Photo Printing service you can pay using major credit cards / debit cards, MasterCard and Visa, as well as Laser/Debit cards through fujipix secure checkout.

Complaints 

The first point of contact for complaints is to email us directly.

Please email complaints to info@doctorq.ie

Escalate a complaint to the EU ODR

If you are dissatisfied with the outcome of your complaint through Doctor Q Car Care Limited, you may also submit your complaint to the European Union’s Online Dispute Resolution platform and an independent third party will arbitrate your complaint by clicking this link

Claims

When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund. If a Product is damaged or faulty please contact us and we will organise a replacement or refund. Any claim cannot be entertained once the order has been signed for, any damage must be specified on the delivery docket and the parcel must be refused.

Accordance With Specification

All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.

Safety

If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.

Disclaimer Of Warranties

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