Website Use And Security

You are entirely responsible for any and all activities that occur under your Account which is provided to you by Doctor Q Car Care Limited. You agree to notify us immediately of any unauthorised use or any other breach of security.

Website Privacy And Data Use

We do not hold any personal data. Instead, personal data is stored on a remote secure server. Accordingly, if you have any questions concerning website privacy and data use, we suggest that you contact Doctor Q Car Care Limited. View our privacy statement here.

Website Conduct

You agree to abide by all applicable local, state, national and international laws and regulations and are solely responsible for all acts or omissions that occur under your usage, including the content of your transmissions through the Website. All information, designs, drawings and other specifications provided on the Website are the exclusive property of Doctor Q Car Care Limited. Any copying, transmission or re-transmission of the same requires the prior written approval of Doctor Q Car Care Limited.

Website Advertising

We reserve the right at all times to place advertisements and promotions on the Website. Advertisers and sponsors on the Website or CD ROM are solely responsible for complying with all local, national, state and international laws (where relevant) and we exclude all liability howsoever caused therefrom.

Price Of Goods

1. The price listed on the Website (the ‘Price’) for Doctor Q products (the ‘Products’) will be as stipulated at the time when you place your order on the website. We are entitled to make adjustments to the Price to take account of any increase in our supplier’s prices, or the imposition of any new taxes or duties, or if due to an error or omission the Price for the Products on the Website is wrong.
2. The prices quoted are recommended prices, Prices are correct at the time of going to press.

Order Processing 

Once you have finished shopping you will go through to our secure checkout area where you will be asked for the details required to process your order, once complete you will then be issued with an order number and confirmation of your order by email.

We utilise the latest in customer friendly shopping procedures, reinforced with a reliable and secure checkout processing system by Stripe Payments. You can be 100% confident that we have invested in the most secure transaction methods available today. Goods will be dispatched upon clearance of payment on the same day whenever possible.

Payment 

Internet transactions are processed via our secure ordering facility on a secure server. All major Credit Cards and Debits Cards are accepted and the name Doctor Q Car Care Limited will appear on your credit card transaction statement. All prices displayed within the store include VAT where applicable.

If you are using our Photo Printing service you can pay using major credit cards / debit cards, MasterCard and Visa, as well as Laser/Debit cards through fujipix secure checkout.

Complaints 

The first point of contact for complaints is to email us directly.

Please email complaints to info@doctorq.ie

Escalate a complaint to the EU ODR

If you are dissatisfied with the outcome of your complaint through Doctor Q Car Care Limited, you may also submit your complaint to the European Union’s Online Dispute Resolution platform and an independent third party will arbitrate your complaint by clicking this link

Claims

When you purchase online, you have a statutory right to return a Product (other than perishable produce) up to 14 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the Product to us and we will organise a refund. If a Product is damaged or faulty please contact us and we will organise a replacement or refund. Any claim cannot be entertained once the order has been signed for, any damage must be specified on the delivery docket and the parcel must be refused.

Accordance With Specification

All descriptive matter, drawings, pictures, colours, specifications and advertising on the Website are for the sole purpose of giving an approximate description of the Products.

Safety

If any manuals or safety instructions are provided with the Products, you agree to read and follow carefully all the terms contained therein at all times. Any information contained on the Website is not meant to be comprehensive and if you are inexperienced in using the Products or are unsure of your abilities, you should always seek expert advice and assistance.

Disclaimer Of Warranties

The information contained in the Website is for information purposes only and, although we have made every effort to ensure the correctness of the information contained herein, the information available through the Website is provided ‘as is and ‘as available’ and without warranties or conditions of any kind either express or implied. We do not warrant or represent that the use or the results of the use of the materials available through the Website or from third parties will be correct, accurate timely, reliable or otherwise. We accept no liability in relation to any of the above other than as may be provided for under your statutory rights.

Limitation Of Liability

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall we be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use the Website, any changes to the Website, any material or data sent or received or not sent or received or for any of the above-mentioned damages that result from the use or inability to use the Products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

Proprietary Rights To Content

You acknowledge that content, including but not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or email-distributed, commercially produced information presented to you by the Website, by us, or our advertisers or other content providers, is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.

Contract

No contract will subsist between you and Doctor Q Car Care Limited or any partner store of Doctor Q Car Care Limited for a sale to you of any product or service unless and until Doctor Q Car Care Limited or the Doctor Q Car Care Limited partner store accepts your order by e-mail confirming that it has dispatched your order. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Doctor Q Car Care Limited sends the e-mail to you (whether or not you receive that e-mail).

General

We shall not be liable for any failure to perform any of our obligations under these terms and conditions which is caused by circumstances beyond our reasonable control including, but not limited to any force majeure incident. Our failure to exercise or enforce any right or provision of the terms of use shall not constitute a waiver of such right or provision unless acknowledged and agreed to by us in writing. The section titles in the terms of use are solely used for the convenience of the parties and have no legal or contractual significance.

Laws

The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

Termination

We may terminate the Website with or without cause at any time and effective immediately. In addition, we, in our sole discretion, may terminate your Account for violation of the letter or spirit of these terms and conditions.

Returns

For our Returns Policy and Procedures see here Returns Policy

Use Of Products:

It is the responsibility of you, the user, to ensure that all products are being used according to instruction and their purpose.

Promotion And Voucher Codes

On occasions we will offer voucher codes and discounts herein described as voucher codes’ (including without limitation discounts, offers, promotions, prize draws, flash sales competitions etc) via different channels to new and/or existing customers. By using any voucher code, you are agreeing to the following

General Terms & Conditions of Usage

A voucher code may only be redeemed online on our websites www.doctorq.ie (including all sub-domains and localised sites). Discounts and/or free items cannot be redeemed via telephone or email unless expressly advertised.

A voucher code cannot be used in conjunction with any other offer, discount or promotion.

A minimum spend threshold maybe required on voucher/promotions codes. This will be clearly stated at the time of purchase and in all advertising.

Only one voucher code can be used per transaction. Voucher code/promotions cannot be applied retrospectively.

Voucher codes are non-transferable and non-refundable. Voucher codes can only be redeemed against in stock items and cannot be used against out of stock items.

A voucher code is redeemed by entering the code at the appropriate point on the online purchase order process for a qualifying purchase.

A voucher code is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotions. The Voucher code cannot be used for the purchase of gift vouchers and/or gift cards.

We accept no responsibility for voucher codes that are illegible, lost or expired during any such promotion, on any media or channel delivered via or electronically on the website. Voucher codes not submitted in accordance with these Terms, or incomplete, illegible, expired or otherwise defective shall be rejected and/or disqualified and our decision is final.

We accept no liability for the administration of Doctor Q vouchers by 3rd parties etc.

Gift Vouchers

Gift Vouchers can be used multiple times, we will keep a record of the balance remaining on your gift voucher so it can be used for your next purchase.

Gift Vouchers are valid for 5 years from the date of purchase.

Gift Vouchers are valued and issued in Euros only. It is possible to redeem a Gift Vouchers against an order using other currencies and their worth in that currency will be calculated at the time of redemptions.

Gift Vouchers cannot be exchanged for cash. Gift Vouchers can only be applied to orders on the Doctor Q websites. Gift vouchers cannot be applied retrospectively.

After entering in the gift voucher code, your order will be automatically updated with credit to the value of the voucher. If there’s any balance to pay, you can use a debit, credit or paypal to pay the balance.

Voucher Codes – Period Of Use

A Voucher code is only valid during the period identified and on the dates and for the products specified in the media it was delivered in. If no period is specified above, the voucher code shall be valid for no longer than 7 days from launch.

We reserve the right to

• Cancel or withdraw any Voucher code,
• Refuse to allow any customer to participate in the Voucher code,
• Decline to accept orders where, in its opinion the Voucher code is invalid for the order being placed
• Exclude any single or group of products from any general promotion (such as product bundles).Excluded products can be found during the online order process at the relevant checkout stage upon entry of the Voucher code, or prior to your purchase by emailing: info@doctorq.ie.

Having trouble applying the voucher code?

• Please check to see if the items you have selected for purchase exceed the minimum order value as set out in the promotion voucher code terms and conditions.
• Please check that the items in your basket are included in this offer. A list of the items that are included will be listed as part of the voucher code promotion and/or advertising.
• Ensure that the voucher code is still valid. The offer end date will be detailed in the promotion voucher code terms and conditions.
• Please make sure that the voucher code has been correctly entered into the promotional code box on the basket page.
• Ensure you have selected the ‘Apply Code’ button to activate the voucher code. This is located to the right of the voucher code box on the Basket page. Clicking this button will cause the page to refresh, where a pop up will appear informing you that the code was successfully added to your order. If the voucher code is invalid, notification will also appear here informing you of this.

Contacting Us

If you have any questions or returning your product, you can contact us at:

Doctor Q Car Care Limited
77 Lower Camden Street
Dublin 2, Ireland
D02 XE80

Email: info@doctorq.ie