Returns
No Hassle Returns
We like to keep things simple so that every purchase you make with Doctor Q is completely risk free. If you’re not satisfied with an item that you have purchased and the item is unused you can return it to us within 30 days of purchase for a refund. All you need to do is contact us emailing us returns@doctorq.ie before you return your goods and we will guide you through the process to make everything as quick and easy as possible.
Making A Return
Please contact Doctor Q Car Care Limited by emailing returns@doctorq.ie and we’ll issue you with a Returns Authorisation Number. From here, we’ll guide you through the returns process to make it as fast and as easy as possible.
To ensure a full refund, the item to be returned needs to be unused, and must have its original packaging undamaged and intact.
Sending A Return
To return your order within 30 days of purchase, the item(s) must be unused, in its original condition and packaging with all materials, manuals and accessories intact. Pack up your item(s) protectively and write your Returns Number clearly on the outside of the package.
Return Postage
Return postage costs are the responsibility of our customer. If you need assistance, please contact us at refunds@doctorq.ie and we’ll recommend the most cost effective way to send your return back to Doctor Q Car Care Limited.
Refund and Reimbursement
Once we receive your item, we’ll get to work on processing your return as fast as possible. If your return meets the requirements outlined above, we’ll process a refund for the item(s) back to your original method of payment within 7 working days. We reserve the right to refuse returns if the item is received otherwise than in accordance with our outlined requirements.
Can I drop off a return?
Returns can not be dropped off, and must be sent via post or package carrier.
Promotion And Voucher Codes
On occasions we will offer voucher codes and discounts herein described as voucher codes’ (including without limitation discounts, offers, promotions, prize draws, flash sales competitions etc) via different channels to new and/or existing customers. By using any voucher code, you are agreeing to the following
General Terms & Conditions of Usage
A voucher code may only be redeemed online on our websites www.doctorq.ie (including all sub-domains and localised sites). Discounts and/or free items cannot be redeemed via telephone or email unless expressly advertised.
A minimum spend threshold maybe required on voucher/promotions codes. This will be clearly stated at the time of purchase and in all advertising.
Only one voucher code can be used per transaction. Voucher code/promotions cannot be applied retrospectively.
Voucher codes are non-transferable and non-refundable. Voucher codes can only be redeemed against in stock items and cannot be used against out of stock items.
A voucher code is redeemed by entering the code at the appropriate point on the online purchase order process for a qualifying purchase.
A voucher code is not exchangeable for cash and is not to be used in conjunction with any other offer, discount or promotions. The Voucher code cannot be used for the purchase of gift vouchers and/or gift cards.
We accept no responsibility for voucher codes that are illegible, lost or expired during any such promotion, on any media or channel delivered via or electronically on the website. Voucher codes not submitted in accordance with these Terms, or incomplete, illegible, expired or otherwise defective shall be rejected and/or disqualified and our decision is final.
We accept no liability for the administration of Doctor Q vouchers by 3rd parties etc.
